Delivery Policy

We take all reasonable steps to keep secure any items that we will be sending to our customers. All orders above the value of $250 are sent to customers with no freight charges at the expense of OES. The carrier used in this case will be TNT unless otherwise specified by the customer.
 
In any other situation, OES provides 3 main types of transport methods to all customers.
1. Regular Post service by Australia Post: $10 Freight & Handling fees to be added on
2. Express Post service by Australia Post: $15 Freight & Handling fees to be added on
3. Overnight Satchel service by Toll Priority: $20 Freight & Handling fees to be added on
 
In the special case of ordering heatshrinks and the value of the order is less than $250, a $25 Freight & Handling fees is to be added on as these are to be sent in tubes to ensure that the heatshrinks do not get damaged.
 
In the event of any damages caused by any of our freight carriers, kindly do contact us right away with relevant information such as photographs of the damaged goods via email.
 
In the event of returning any item to OES, the customer is to contact OES to ascertain. An arrangement will be made between the customer and OES to bring the goods back into store.